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This is where to reach Moose Vinyl for order problems, app issues, selling questions, and anything else that needs a real person. We read every message.
Matthew runs customer experience here. If you are not sure which category fits, just send a note and he will point you in the right direction. We typically reply within one business day.
Email support@moosevinyl.comCommon topics
Questions about a purchase, tracking, or a Moose Mailer? Email us with your order details and we will get back to you.
Email about an order →Running into a bug, login trouble, or something not working right in the app? Let us know what happened and what device you are on.
Email about the app →Want to list a record or need help with the Moose Mailer after a sale? Our selling guide walks through the full process.
View selling guide →For interview requests, press kits, or media inquiries, email us with "Press" in the subject line.
Email press team →Returns and refunds
Moose Vinyl does not accept returns or exchanges. All sales are final.
If you have a sales-related dispute (for example, a damaged shipment, a missing item, or an order that arrived incorrect), email support@moosevinyl.com with your order details and a short description of the issue. We will review it and work with you to find a fair resolution.